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If they know their admin credentials, you can request permissions for elevated access which gives access for installing/uninstalling programs among other features.
Special Actions (Control Panel, Task Manager, Start Menu, Show Desktop, Run, Windows Explorer, Internet Explorer)Īdditional Features (From Left to Right):įor a user who has limited access to their computer, you will see a banner at the top. Disable Your Control of the Customer’s Mouse. Any icon that is still grayed out, may require elevated permissions. Once you start screen sharing, your action icons will no longer be grayed out. The customer will be prompted to “Allow” or “Refuse” the connection. Click the green play button to start screen sharing if you have not set to Automatically request screen sharing as instructed above. BeyondTrust will prompt you when there is a new session. The customer will click on the link in the email to start the connection. Choose Start from the console menu and select Email. Give the user the session key to enter on. Session keys time out, so users won’t be able to use them indefinitely. To issue a session key, choose Start from the console menu and select Generated Session Key. You can also issue the customer a session key. They will be prompted to Run or Save a file to get started, depending on which browser they are using. Customers can click on your name from the website. There are a few ways in which you can have your users get connected. Select Automatic Behavior and check Automatically request screen sharing. Recommended Settings Automatically request screen sharingĪfter logging into the BeyondTrust application, go to Representative Console > Preferences (Mac) or File > Settings (Win). This will let you know if you are waiting for the user to do something (i.e. 
You will also see a running Chat on the right of the console. You can transfer files, run command shell, access the registry, and get system information from the console tabs. You can invite another agent to join your session or transfer your session to another person. Security: BeyondTrust doesn’t leave a back door for us to log into. Click on Change Display Names and select YES. Enter your new display name in the Private or Public Display Name field(s). Scroll down to the Change Your Display Names section. #Bomgar download mac password#
Go to and log in with your NetID and password. To change your display name on the website: Please use either your first name or first name last initial. If you have a common name, like John, we recommend that you add the first initial of your last name (John M, John T, John R, etc). By default, your first name will be displayed. Once you log in to the client, your name will be displayed for users to click on. If you are logged in & inactive for more than 15 minutes, you will be logged out by the system. Up to 20 people can be logged in at one time. #Bomgar download mac free#
Log in to the console when you need to work with someone & please log out once your session is finished to free up the license. #Bomgar download mac install#
Select your platform, download, and then install the application.
You can choose to install the application for PC, Mac, and Linux. Go to and log in with your NetID and Password.BeyondTrust Representative Console Installing the Representative Console: Learn more about purchasing a BeyondTrust Remote Support License. BeyondTrust Remote Support (Bomgar) provides fast, all-inclusive remote support for IT and support professionals.
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